Frequently asked questions

Privacy Policy
Effective Date: July 1, 2025 Joyful Pathway MHCS 245 Easton Station Rd., Greenwich, NY 12834 email: admin@jpmhcspc.com
1. Introduction
Joyful Pathway MHCS is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services, including therapy sessions, telehealth, SMS communications, and our website. This policy applies to all clients, including minors.
2. Information We Collect
  • We may collect the following personal and health-related information:
  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Emergency contact details
  • Mental health and treatment history
  • Insurance and billing information
  • Payment details (e.g., credit card information)
  • Information collected via intake forms on SimplePractice
  • (In the future) IP address, browser/device data, and cookie information
For minors, we also collect parent or guardian information as part of the intake process.
3. How We Use Your Information
  • Your information is used for the following purposes:
  • To deliver therapy services (in-person, equine, telehealth, group, couples, pediatric)
  • To schedule and manage appointments
  • To send SMS reminders, follow-ups, and important announcements
  • To communicate via email
  • For billing and administrative purposes
  • To meet legal and regulatory requirements (e.g., HIPAA)
4. SMS Communications & Consent
  • We use RingCentral to send appointment reminders, announcements, and follow-up messages. By opting in during the intake process, you agree to receive SMS communications related to:
  • Appointment reminders
  • Announcements about scheduling or availability
  • Follow-up messages related to care or services Additional Terms:
  • SMS consent is not shared with third parties.
  • Messaging frequency may vary.
  • Message and data rates may apply depending on your mobile plan.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website jpmhcspc.com
5. Sharing of Information
  • We do not sell or share your personal information with third parties for marketing purposes.
  • Your information may be shared only with:
  • Authorized service providers who help us deliver care (e.g., SimplePractice for scheduling and telehealth)
  • As required by law or court order
  • In emergency situations where harm to yourself or others is imminent
All service providers we work with are expected to be HIPAA-compliant and maintain the confidentiality of your data.
6. Third-Party Services
  • We currently use the following services:
  • SimplePractice for scheduling, intake, and telehealth
  • RingCentral for SMS communications
In the future, we may use analytics and tracking tools such as Google Analytics or cookies to improve our website. These tools will be disclosed and governed by this Privacy Policy when implemented.
7. Data Security
  • We take data protection seriously and employ reasonable administrative, physical, and technical safeguards, including:
  • Secure hosting for all electronic data
  • Limited access to sensitive data
  • Use of HIPAA-compliant platforms for client communication
Despite our efforts, no security system is perfect. We cannot guarantee the complete security of any data transmitted electronically.
8. HIPAA Compliance
  • As a HIPAA-covered entity, Joyful Pathway MHCS follows all applicable regulations concerning the privacy and security of your health information. Clients receive a separate Notice of Privacy Practices (NPP) outlining these rights and responsibilities.
9. Your Rights
  • As a client, you have the right to:
  • Access and review your personal information
  • Request corrections to your data
  • Request the deletion of your records (as permitted by law)
  • Revoke consent for non-essential communications (e.g., marketing)
To exercise any of these rights, contact us at the address listed above.
10. Cookies & Online Tracking
We do not currently use cookies or tracking tools on our website. If and when these are implemented, this policy will be updated to reflect their use.
11. Policy Updates
We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Changes will be posted on our website with the updated effective date.
12. Contact
For any privacy-related questions or concerns, please contact us at: Joyful Pathway MHCS245 Easton Station RdGreenwich, NY 12834email: admin@jpmhcspc.com